Updates on COVID-19

The CDC and local authorities have confirmed active cases throughout the southeastern United States and in the vicinity of several of our communities. As a result the following procedures are implemented immediately:

  1. Restricted visitations, limited exceptions may be made for adult family members in the case of compassionate care and end of life and only then if the visitor is pre-screened in according to CDC guidelines. Children under the age of 16 are not to visit any community until further notice.  Health Care Professionals will only be granted entry into the community to care for our residents once screening per CDC guidelines has been completed and are wearing proper PPEs.
  2. All residents scheduled to move into a community or returning from a local health care facility will be screened according to CDC guidelines and subject to a 14-day quarantine at the community if a negative COVID-19 test result is not received upon entry into the community. A 14-day quarantine will include isolation in the resident’s room with all meals being served there.
  3. All vendor deliveries should be made curbside and without vendors entering the community.
  4. Vendor access to communities should be limited to emergency and only then if the visitor is pre-screened in according to CDC guidelines and is approved in writing by the executive director of the community.
  5. PSL requires any associate who is returning from travel to key affected areas, or whom has had contact with an affected person and/or Coronavirus symptoms to stay home for a period of no less than 14-days to ensure that no symptoms develop during the stated incubation period. During this self-imposed quarantine, PSL may permit associates to work remotely, if the associate’s job duties permit. Otherwise, staff will be permitted to use available vacation and/or sick leave as appropriate.
  6. Associates who have symptoms of acute respiratory illness are recommended to stay home and not come to work until they are free of fever (100.4° F [37.8° C] or greater using an oral thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants). Associates should also notify their supervisor immediately.
  7. Clinical task force formed to monitor and track all symptomatic residents and associates companywide. Acquired COVID-19 test kits to test symptomatic residents and associates.

The health and wellness of our residents, caregivers, families, and staff in Phoenix Senior Living communities is our highest priority. Phoenix executives and managers remain in close communication with the respective Boards of Health and other public health officials to make informed operational decisions. As the Coronavirus (COVID-19) situation and concerns continue to evolve, we will follow the guidance from the Department of Public Health (DPH) and the Centers for Disease Control (CDC) to implement health recommendations and share updated information with our PSL team as it becomes available.

We have established an internal task force to advise and guide our community’s preparedness and prevention which include the following actions:

  1. Implementing on-going infection-control training to staff
  2. Monitoring briefings from state and federal health officials and following their recommendations
  3. Inventorying and monitoring personal protective equipment and placing orders to prevent anticipated shortages
  4. Receiving ongoing guidance and education from public healthcare professionals with evolving information about the status of the disease and the latest precautionary measure protocol
  5. Implementation of precautionary measure protocol including pre-screening, determinations regarding restricting visitor and vendor access to our communities, appropriate quarantine measures in certain instances.
  6. Increasing our facilities cleansing and providing preventative care resources as suggested through CDC guidance.

We are continuing to implement proactive measures to minimize risk to residents, employees, and families relating to the spread of the Coronavirus (COVID-19). Should the virus become widespread in our community areas, we will place visitation restrictions per the recommendation of local health authorities. Please be advised this is for the health, well-being, and safety of our residents and team members. Additional guidance regarding prevention are detailed below.

Media Updates

For more information on how Phoenix Senior Living is responding to COVID-19, please refer to the following updates…

April 24, 2020
March 30, 2020
March 27, 2020
March 25, 2020
March 20, 2020
March 17, 2020
March 16, 2020
March 14, 2020
March 13, 2020


Currently, no vaccine is available to prevent the Coronavirus (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. As a reminder, the CDC always recommends daily preventative actions to help prevent the spread of respiratory diseases. We are emphasizing the following with our communities and valued team members, and these are important steps for all families as recommended by health officials including the World Health Organization:

  • Wash hands frequently with soap and water for at least 20 seconds (especially after eating, using the bathroom, after blowing your nose, coughing, or sneezing). Hand sanitizer that has an alcohol content of 60% or greater can also be used if soap and water are not readily available
  • Maintain social distancing – at least three feet from anyone who is coughing or sneezing
  • Avoid touching eyes, nose and mouth
  • Practice respiratory hygiene (cover your mouth and nose with tissue when you cough or sneeze then discard tissue immediately)
  • Keep surfaces frequently touched (sinks, door handles, faucets, desks, etc.) sanitized
    • Do not report to school or work if you are ill
    • If you experience symptoms, get medical care early!

Helpful Links

Centers for Disease Control and Prevention (updated regularly at noon Mondays through Fridays)


American Seniors Housing Association

Leading Age


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